TwinsAI Product Release Notes - Week 28, 2025

Added “Skip IVRs” option before dialing.

A new setting on the Pre-Call page lets users skip IVRs, if enabled, TwinsAI will detect an IVR during a call and automatically hang up, then move to the next number in the sequence.

Autodialler

Add tags to calls.

Calls are now automatically tagged as Out of Service, Fax, IVR, or DNC to help users avoid spending time or credits on unproductive calls.

Autodialler

Instant submit for sentiment & notes

Submitting call sentiment or post-call notes now hides the form immediately and processes asynchronously, improving speed and preventing UI lag.

Autodialler

Caller identity enrichment added.

Incoming calls to AI assistants now trigger automatic identity enrichment from external sources, helping personalize conversations and reduce redundant data collection.

Contacts

Set who speaks first in calls.

Users can now configure each assistant to control who starts the conversation—AI or the recipient—for more personalized call behavior.

Assistant

Call logs linked to CRM and chat.

Users can now view OCP/ CRM contact info, transcript, and audio directly from call logs for smoother detail info.

Call Logs

Outbound webhook support added.

Users can now configure outbound webhooks in TwinsAI to send event data to external systems like unsupported CRMs or enrichment tools—enabling flexible integrations and automated workflows.

Settings

Post-call sentiment saved in Attio.

After each call, sentiment feedback is now automatically recorded in the Notes section of the corresponding contact in Attio CRM. Both transcript and sentiment are recorded.

Attio CRM

AI call summary added to OCP notes.

After each call, the AI generates a summary, including sentiment and key notes and saves it in the OCP Notes section for quick reference.

OCP

Salesforce fully integrated.

Users can now pull contacts and lists from Salesforce, make calls, and automatically post transcripts and sentiments post-call. Salesforce is also accessible from the desktop view 

App

Zoom now affects content only.

Zooming in or out now adjusts only the content area of the desktop app, leaving the header unchanged for consistent layout and navigation.

Desktop app