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How to Purchase and Assign Phone Numbers in TwinsAI

This guide will walk you through increasing your phone number capacity and assigning a specific phone number to your account. This is the first step toward utilizing features like Smart Dialing (automatic number rotation).

Phase 1: Purchasing Number Capacity

Before selecting a specific phone number, you must first purchase a "bundle" or capacity slot for it in your Billing Settings.

  1. Navigate to Settings:
    From your main dashboard, go to your Profile and click (the circle with your initial in it in the bottom left hand of the app), then select Settings.
  2. Locate Account and Billing:
    Once in Settings, look for the Account and Billing section. Scroll down until you see your current phone number capacity.
  3. Select a Bundle Options:
    Click on Bundle Options. Here, you can select how many numbers you wish to add to your plan (e.g., a bundle of 5 numbers).
    Note: You will see the monthly cost associated with the bundle size you select.
  4. Complete Payment:
    You will be redirected to a Stripe payment page. Enter your credit card information to finalize the transaction.
  5. Verify Capacity:
    After payment, you will be redirected back to TwinsAI. Check the Account and Billing section again to confirm that your capacity has increased (e.g., from 1 to 2).

Phase 2: Assigning Your New Number

Now that you have purchased the capacity, you can select the actual phone number you wish to use.

  1. Go Settings -> Communication:
    Navigate to the Communication tab in the main menu.
  2. Add Number:
    Click on the Add New Number button.
  3. Select Method:
    Choose the Manual option.
  4. Search and Confirm:
    Enter your desired Area Code or specific number criteria. Once you find the number you want, confirm the selection.

Congratulations! You have successfully purchased capacity and assigned a new phone number to your TwinsAI account.

💡 Pro Tip: Smart Dialing

Purchasing multiple numbers is highly recommended if you plan to use Smart Dialing. This feature uses number rotation to help maintain call connect rates and reputation.