April 2026 Release Notes

LinkedIn profile URL support for HubSpot — TwinsAI now reads the additional linkedin_profile_url field on HubSpot contacts.
Recording URL + processing status in call logs — when transcription is delayed, the call log surfaces the recording URL and a clear processing status so reps aren't blocked waiting on transcripts.

New call issue types in Call Logs — additional categories are now available when reporting a call issue from the Call Logs.
Manually terminate calls from the Dialing List — reps can end a call directly from the dialing list without waiting on the call screen.
Higher-quality transcripts — realtime transcripts are now used as speaker hints for post-call transcription, improving speaker labeling accuracy.
Improved call and transcription reliability — our voice pipelines now includes stall detection, graceful drain, and HTTP resilience; transcription automatically falls back to a secondary provider when our primary is rate-limited or unavailable.

Fixed call transcripts appearing blank during transcription provider outages — calls now retry instead of being marked complete with empty text.
Fixed missing Assistant provisioning for users created with admin-preset phone numbers.
Fixed Close CRM rejecting call activity posts due to disallowed <div> tags in note HTML.
Fixed Last Activity date showing incorrectly on the Dialing List.

OCP missing-contact creation — One-Click Prospect now lets you add missing contacts directly from the panel.
Block redialing the same number within 5 minutes in a dialing session — prevents duplicate dials inside the same session.

Voice Detection v5: faster human fallback on prospect silence — speeds up the AI-to-human handoff when the prospect goes quiet.
Contact Title, Company, and Address on the Dialing List — additional contact context is now visible directly in the list.
Improved feature-flag reliability — added a database-backed fallback so the app continues to work normally if primary feature flags have issues.

Fixed manual / POTS calls incorrectly always using the user's default number.
Fixed webhook errors when leaving voicemails.
Fixed a calendar timezone issue affecting scheduled meetings.
Fixed HubSpot scheduling pages dropdown not showing all options for tenants with more than 100 meeting pages.

AI auto-fill for call outcome — After a call ends, the AI analyzes the conversation and automatically suggests the appropriate call outcome, saving time on post-call logging.
Personalized VM Drop button — A new one-click button lets you drop a personalized voicemail and immediately disconnect, keeping your dialing session moving without waiting for the beep.
Per-assistant "Human Speaks on Answer" mode — Replaces the global "No Assistant" toggle with a per-assistant setting. When enabled, the human rep speaks first when a call is answered, while still benefiting from AI assistance in the background.

AI speaks acknowledgment before call transfer — The AI assistant now delivers a natural acknowledgment phrase before executing a call transfer, ensuring a smoother handoff experience for prospects.
Call outcome panel redesign — Refreshed layout and improved usability for logging call results after each interaction.
Improved loading state indicators — Updated loading states across the dialer for a clearer, more responsive feel during session startup.
Contact title and address in phone pane — When a call connects, the phone pane now displays the contact's job title and address for quick reference during the conversation.
Consistent Call Observer behavior in parallel dialing — Unified the logic for when the Call Observer panel automatically opens during parallel dialing sessions, eliminating inconsistent behavior.

Fixed Default Sort and Sort by Last Activity in the Dialer contact list.
Adjusted connected call counts to exclude voicemails, IVR interactions, and short calls in session totals.
HubSpot CRM and shared calendar scheduling section now loads correctly.
The Dialer contact pane now auto-scrolls to the current contact as calls progress through the list.
Call notes now take less time to generate after a call ends.
Smart Rotation phone number rotation now cycles through numbers based on call patterns.

Audio noise filtering — RNNoise filtering is now active, reducing background noise on AI voice calls for cleaner audio.
Transcript copied to OCP and meetings — Call transcripts are now automatically copied to the One-Click Prospect panel and meeting records after each call.

Call outcome panel redesign — Cleaner layout with improved usability for logging call results.
Connection sound changed — The connection sound when being connected to a live call has been updated to take 2.5x faster.
HubSpot calendar scheduling improvements — Enhanced reliability when scheduling via HubSpot CRM calendar integration.

Updated Total Dialing Session Time calculation in the User Dashboard.
Fixed no-assistant mode incorrectly activating AI and voicemail auto-terminating calls without AI.
Fixed parallel dialing list not clearing old calls with "vm sent" or "sent" status.
Fixed incorrect contact name sometimes displaying during active calls when some Google Chrome plugins are installed.
Fixed connected call count not updating accurately during a session.
Fixed AI speaking an acknowledgment before call transfer completes.
Fixed no-assistant mode countdown timer not starting after the outcome popup is dismissed.
Fixed CRM API rate limit errors for high-volume users.

What's new in TwinsAI for April 2026 — audio noise filtering, redesigned call outcome panel, Personalized VM Drop button, AI call outcome auto-fill, reliability fixes, and more.